Shipping Policy

Last updated: 06/02/2025

At adrileonart, each product is handcrafted with care and love. Below you’ll find everything you need to know about how we prepare and ship your custom orders.

1. Order Processing Time

All items are hand-painted and personalized, which requires time for preparation.

Estimated processing time: between 5 and 15 business days, depending on the complexity of your design and current order volume.
You will be notified when your order is ready to ship.

2. Shipping Methods and Costs

All orders are shipped from Naples, Florida (USA) via USPS (United States Postal Service).

Domestic Shipping (within the U.S.):

USPS First-Class Mail (for small items): 3–5 business days
USPS Priority Mail (for medium to large items): 1–3 business days
Shipping cost: Calculated based on package size, weight, and destination and shown at checkout.

International Shipping:

We ship to many countries worldwide.
Service: USPS First-Class International or USPS Priority Mail International
Estimated delivery time: 7–30 business days, depending on destination.
Shipping cost: Calculated at checkout. Customers are responsible for any customs duties or import taxes in their country.

3. Order Tracking

Once shipped, you will receive a tracking number via email so you can monitor your package at all times.

4. Possible Delays

While we do our best to ensure timely delivery, delays may occur due to:

USPS delivery issues
Weather conditions
National holidays
Customs delays (for international orders)

Thank you for your patience and understanding in such cases.

5. Incorrect Shipping Address

It is the customer’s responsibility to provide an accurate and complete shipping address.
adrileonart is not responsible for packages sent to incorrect addresses. If a package is returned, the customer must pay for re-shipment.

6. Damaged Items

We carefully pack every order, but if your package arrives damaged, please:

Email us at adrileonart@gmail.com within 72 hours of delivery
Include photos of the damaged product and packaging
We’ll evaluate the issue and, if applicable, send a replacement free of charge.

7. Contact

For any shipping questions or concerns, feel free to reach out:
📩artleonrey@gmail.com
📱 Instagram: @adrileonart