Refund Policy

Last updated: May 14, 2026

At adrileonart, every item is carefully handmade and personalized with love, attention to detail, and artistic craftsmanship. Because all products are custom-made and created specifically for each customer, please review our refund policy before placing your order

Custom & Personalized Orders

All sales are final for custom and personalized items.

Due to the handmade and made-to-order nature of our products, adrileonart does not accept:

Returns
Exchanges
Order cancellations after production has started

This includes:

Hand-painted tumblers
Custom pet portraits
Decorative artwork
Personalized gifts
Handmade home decor
Custom commissions

Handmade Variations

Each product is individually handcrafted, therefore slight variations in:

brush strokes,
texture,
colors,
placement,
and artistic details

May occur and are considered part of the uniqueness and beauty of handmade artwork.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 3 days of delivery.

To review your request, please provide:

Clear photos of the product
Photos of the packaging
Your order number or proof of purchase

Once approved, adrileonart may offer:

a replacement,
repair,
or partial solution depending on the situation.

Non-Refundable Situations

Refunds will not be issued for:

Change of mind
Incorrect personalization details submitted by the customer
Delays caused by shipping carriers
Minor handmade variations
Improper handling or misuse after delivery

Shipping Information

Customers are responsible for providing accurate shipping information. adrileonart is not responsible for packages delayed, lost, or marked as delivered by the shipping carrier.

Policy Acceptance

By purchasing from adrileonart.com, you acknowledge that you have read, understood, and agreed to this Refund Policy.

Contact Information

For questions regarding your order, please contact:

adrileonrey@gmail.com

Naples, Florida, USA